FREQUENTLY ASKED QUESTIONS

 

SHIPPING TIME FRAMES

Thank you so much for choosing to purchase a piece of my art! Rest assured that all artworks are packaged with the utmost care and attention to detail to ensure that they arrive to you safely.

All artworks are shipped via Australia Post within 7 working days of your order being placed. When your order is ready for shipping, you will be sent a tracking number via email. Orders sent to customers within Australia usually arrive within 10 days from the date of shipping. For international orders, please allow 4 weeks for your artwork to arrive.

 

 LOCAL CUSTOMERS

If you live on the Fraser Coast (Maryborough, Hervey Bay, Tiaro, Craignish, Dundowran, Toogoom, Burrum Heads, River Heads and surrounds), I would love to offer you free personal delivery to your door. Please contact me for further details prior to purchasing.

  

INTERNATIONAL CUSTOMERS

I welcome orders from all international customers. Please note however that large artworks sized LARGER than 61 x 61cm (18 x 24 inches) and over are expensive to ship. In order to keep shipping costs down, I work with my local highly experienced art framers to have your painting's canvas removed from its timber frame. The canvas will be shipped to you rolled in a mailing tube. Once you receive it, you can then take it to a local framers and ask them to stretch it onto a new frame for you. It is relatively easy for them to do and much more affordable for you, rather than pay exorbitant fees to have it shipped to you from me on its frame.

If you prefer, I can send large paintings from 65 x 65cm up to 100 x 100cm still mounted on their stretcher bars internationally. Extra shipping costs for this option will be incurred at your cost, however. Paintings over this size will have to be shipped rolled in a tube due to standard international shipping restrictions.

Please, do not hesitate to email me if you have any questions whatsoever about shipping large artworks. I may be able to accommodate you and am more than happy to help. I have sent artworks of all sizes to many locations all over the world. No request is too much trouble.

 

BANK DEPOSIT

If you live in Australia and do not have a credit or debit card, I am happy to accept payment via direct deposit into my nominated bank account. Simply message me prior to purchase so I can send you the details on how to pay.

  

COMMISSIONS

I would love to create a special abstract painting for you! Click on the CONTACT link in the menu bar with any questions and ideas and we'll get the ball rolling. Please note that completion time for commissions is currently between 6 to 8 weeks. 

 

RETURNS POLICY

All sales are final. Exceptions will be made in the unlikely event of your purchased artwork being damaged during shipping. Please contact me on receipt of your artwork if this occurs.