FREQUENTLY ASKED QUESTIONS

 

SHIPPING TIME FRAMES

Thank you so much for choosing to purchase a piece of my art! Rest assured that all artworks are packaged with the utmost care and attention to detail to ensure that they arrive to you safely.

All artworks are shipped via Australia Post within 7 days of your order being placed. When your order is ready for shipping, you will be sent a tracking number via email. Orders sent to customers within Australia usually arrive within 10 days from the date of shipping. For international orders, please allow 4 weeks for your artwork to arrive.

 

 LOCAL CUSTOMERS

If you live on the Fraser Coast (Maryborough, Hervey Bay, Tiaro, Craignish, Dundowran, Toogoom, Burrum Heads, River Heads and surrounds), I would love to offer you free personal delivery to your door. Please contact me for further details prior to purchasing.

  

INTERNATIONAL CUSTOMERS

I welcome orders from all international customers. Please note however that I do not ship large artworks sized 45 x 61cm (18 x 24 inches) and over are expensive to ship. In order to keep costs down for you, I work with my local highly experienced art framers to have your painting's canvas removed from its timber frame. The canvas will be shipped to you rolled in a mailing tube. Once you receive it, you can then take it to a local framers and ask them to stretch it onto a new frame for you. It is relatively easy for them to do and much more affordable for you, rather than pay exorbitant fees to have it shipped to you from me on its frame.

 

BANK DEPOSIT

If you live in Australia and do not have a credit or debit card, I am happy to accept payment via direct deposit into my nominated bank account. Simply message me prior to purchase so I can send you the details on how to pay.

  

COMMISSIONS

I would love to create a special abstract painting for you! Click on the CONTACT link in the menu bar with any questions and ideas and we'll get the ball rolling. Please note that completion time for commissions is currently between 6 to 8 weeks. 

 

RETURNS POLICY

All sales are final. Exceptions will be made if your purchased artwork happens to be damaged during shipping. Please contact me on receipt of your artwork if this occurs.